Michael Hahn

Visionary Technologist.

Passionate Leader.

Instinctively Curious.

Relentless on Results.

Professional Experience

Evanios,  Orlando, FL | 2017 – Present

Evanios is the leader in event integration, management and analysis in the ServiceNow platform,

Sr. Consultant  |  2017 – Present

Working with progressive customers integrating Evanios into their ServiceNow platforms and turning events into insight.

The Hershey Company, Hershey, PA | 1997 – 2017

The Hershey Company is a $7.4 Billion global market leader in candy, gum and mints with markets in North America, South America, Asia, and the Middle East.

Sr. Manager, ServiceNow Platform  |  2015 – Oct. 2017

Spearheaded the evaluation, selection, design and implementation of the SerivceNow platform at Hershey. Organized the post-implementation platform support team, led subsequent upgrades and deployed demand and release management. Used ITIL background to shape Incident, Change and Release Management processes facilitated by the ServiceNow platform. Mapped and populated the CDMB using Discovery and Orchestration delivering a complete business service map.

SR. Manager, enterprise server infrastructure | 2007 – 2015

Responsible for a team of dedicated professionals consistently delivering above-target availability for mission critical systems around the world. Experience with solution architecture, design, delivery, metrics and support along with opex/capex management in excess of $1.5M. Worked with leadership team to transition support to a manages services provider. Managed transition activities, expectations, deliverables and SLAs of service provider. Performed extensive data analysis on incidents and problems identify and addressing trends.

Global infrastructure manager | 2005 – 2007

Led the analysis, planning, design and implementation of Hershey’s global site technology standardization. Traveled extensively to China, Korea, Japan, India and Mexico, leading the deployment teams and establishing relationships.

Manager, unix & E-infrastructure | 1999 – 2005

Guided Hershey’s transformation from mainframe infrastructure to an open systems (Unix & Windows) based landscape. Established high-performing Unix and Inter/Intranet technologies teams and support models.

Unix & SAP Basis Administrator | 1997 – 1999

Infrastructure leader for Hershey’s SAP implementation project deploying a large scale SAP implementation. Performed SAP BASIS platform tuning and support activities for Oracle database on Sun hardware.

AMP Incorporated  (Tyco Electronics) | 1995-1997

World leader in electrical connectors and electrical cable systems. A $5 billion technology leader with vast depth and breadth in interconnection leadership.

Systems Programmer | 1995 – 1997

Responsible for IBM mainframe CICS system administration. Deployed and supported AMP’s first foray into the Windows NT Server platform. Performed system upgrades and maintenance along with supporting developer and database administrators. Deployed Windows servers supporting in-house developed and packaged applications. Developed integration points between  client/server landscape and IBM mainframe.

The Hershey Company, Hershey, PA | 1988 -1995

The Hershey Company is a $7.4 Billion global market leader in candy, gum and mints with markets in North America, South America, Asia, and the Middle East.

Systems Programmer | 1992 – 1995

Responsible for IBM mainframe system programming supporting OS/390 (MVS), CICS and numerous third party components. Installed, upgraded and tuned system software. Provided technical suppor to the internal development organization and packaged applications teams. Led the technical introduction of Unix systems for application specific needs.

Systems ANALYST | 1988 – 1992

Interfaced with the finance department gathering requirements and creating application designs. Translated requirements to specifications and developed or purchased mainframe applications to meet business needs. Supported finance, general ledge, accounts payable/receivables and specialized in Hershey’s internal developed on-line financial planning system. 

Capital Blue Cross | 1987 – 1988

Capital BlueCross, headquartered in Harrisburg, Pa., is the leading health insurer in Central Pennsylvania and the Lehigh Valley.

Programmer/Analyst | 1987 – 1988

Designed, developed, tested, implemented and supported custom software. Developed IBM mainframe CICS software applications for the subscriber maintenance system.

Commonwealth of Pennsylvania, DHS | 1985 – 1987

The Department of Human Services is the Commonwealth’s state-wide agency that provides care and support to Pennsylvania’s most vulnerable citizens. It administers Children & Youth Services, Mental Health Services and Income Maintenance among other social programs.

Systems Analyst | 1986 – 1987

Analyzed business needs developing applications specifications. Worked with programming staff to design, code, test and deploy custom software on the Sperry mainframe platform. 

Systems Analyst Intern  | 1985 – 1986

Assisted System Analysts with requirements gathering and design analysis to create application system flows and program specifica

 

Education

Elizabethtown College, Elizabethtown, PA – Bachelor of Science majoring in Computer Science,1986

Lower Dauphin High School, Hummelstown, PA – College Prep, 1982